Frequently Asked Questions
Everything you need to know about your Ysabel Mora shopping experience
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the mainland. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status in real-time.
What is your return policy for intimate apparel?
For hygiene reasons, items such as briefs and certain swimwear can only be returned if they are unopened, in their original packaging, and with the hygiene seal intact. Other garments can be returned within 30 days of purchase.
How do I know which size to choose?
Each product page features a detailed 'Size Guide'. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit for our lingerie, swimwear, and activewear collections.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment methods like Klarna for flexible financing.
Are your materials sustainably sourced?
At Ysabel Mora, we are committed to quality and durability. Many of our collections now feature recycled fibers and organic cotton as part of our ongoing initiative to reduce our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 30 minutes of placement by contacting our customer service team. After this window, the standard return process applies.